Frequently Asked Questions

Frequently Asked Questions & Our Answers

  • Where can I buy MiaCara products?

    MiaCara products are sold exclusively through our premium trade partners (see Dealer Directory) or in our webshop.

     

  • How do I find the right size for my dog?

    For this purpose we have created an overview of the most common breeds and the respective sizes of our various products as a guideline. You can find this on each product page under “Size Overview”.

  • What should I consider in the care of MiaCara products?

    Product specific care instructions can be found on each product page under “Materials&Care”.

  • Is there a minimum order value?

    No, but for orders of € 99.00 or more, shipping within Germany is free of charge.

  • Can I also pay with a credit card?

     

    Not directly, but indirectly through PayPal if you have added a credit card to your PayPal profile or as a PayPal guest even without registration. For all payment options that we offer, please see the section Payment & Shipping.

  • Can I also buy the dog bed insert separately?

    Yes, that’s possible. Please contact the MiaCara sales team directly at info@miacara.com.

  • Whom do I contact in case of a complaint?

    Please send an e-mail stating your order or invoice number and a description of the problem together with the item no. of the product to the MiaCara service team at info@miacara.com. We will get in touch with you immediately.

  • What is the best way to return the goods?

    If you should not be satisfied with our products, or even should have a reason for complaint, we offer an uncomplicated return procedure to you via the MiaCara return-portal. Regarding a return please contact the MiaCara service team at info@miacara.com. We would like to inform you that according to our Instructions for Cancellation you will have to bear the direct cost of returning the goods.

  • How does MiaCara protect my privacy?

    At MiaCara we take your privacy seriously. Our goal is to be as open and transparent as possible. That’s why you should know what information we collect and how we process it. You can find more information about this in our Data Protection Declaration, which complies to the rules and regulations of the General Data Protection Regulation (GDPR) of the European Union. If you have further questions on this, please send an email to privacy@miacara.com.

     

We were not able to answer your question?

Call us (+49 (0)9132 – 791 7409) or send us an E-Mail.