Frequently Asked Questions
Frequently Asked Questions & Our Answers
Where can I buy MiaCara products?
MiaCara products are sold exclusively through our premium trade partners (see Dealer Directory) or in our webshop.
How do I find the right size for my dog?
For this purpose we have created an overview of the most common breeds and the respective sizes of our various products as a guideline. You can find this on each product page under “Size Overview”.
What should I consider in the care of MiaCara products?
Product specific care instructions can be found on each product page under “Materials&Care”.
Is there a minimum order value?
No, but for orders of € 99.00 or more, shipping within Germany is free of charge.
Can I also pay with a credit card?
Not directly, but indirectly through PayPal if you have added a credit card to your PayPal profile or as a PayPal guest even without registration. For all payment options that we offer, please see the section Payment & Shipping.
Can I also buy the dog bed insert separately?
Yes, that’s possible. Please contact the MiaCara sales team directly at firstname.lastname@example.org.
Whom do I contact in case of a complaint?
Please send an e-mail stating your order or invoice number and a description of the problem together with the item no. of the product to the MiaCara service team at email@example.com. We will get in touch with you immediately.
What is the best way to return the goods?
If you should once not be satisfied with our products, or even should have a reason for complaint, we offer an uncomplicated return procedure to you via the MiaCara return-portal. Regarding a return please contact the MiaCara service team at firstname.lastname@example.org. You can also find detailed recommendations for the return in our Terms & Conditions under paragraph 4 „Non-binding return recommendations“.
We were not able to answer your question?
Call us (+49 (0)9132 – 791 7409) or send us an E-Mail.