Payment & Shipping

Payment Options

In our webshop you can shop conveniently and securely 24 hours a day. In addition to pre-payment (bank transfer) we also offer PayPal as a payment option.

If paying by PayPal you will be redirected to the PayPal website after completion of the order process where you can pay the amount due from your PayPal account. But even, if you should not have a PayPal account, as a PayPal guest you can still pay by credit card or direct debit in a few steps without registration. For more information on PayPal just click on the logo.

In case of pre-payment you are asked upon receipt of the order confirmation to transfer the balance due to our bank account, stating the order number.

Shipping

We ship our products through courier service DHL.

Within Germany, the flat rate shipping cost is € 5,95. For orders of € 99.00 and more the shipping is free of charge within Germany.

For international shipping costs, please refer to the following table:

Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
up to 5 kg 10,00 € 17,50 € 30,00 € 50,00 € 60,00 €
up to 10 kg 15,00 € 25,00 € 45,00 € 75,00 € 95,00 €
up to 20 kg 20,00 € 40,00 € 70,00 € 130,00 € 155,00 €
up to 30 kg 25,00 € 50,00 € 90,00 € 175,00 € 215,00 €

 

Zone 1:

Andorra, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Austria, Poland, Portugal, Romania, San Marino, Sweden , Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus

Zone 2:

Albania, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Republic of Moldova, Serbia, Ukraine, Belarus

Zone 3:

Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Syria, Tunisia, Turkey

Zone 4:

Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, PR China, Hong Kong, India, Indonesia, Iraq, Iran, Japan, Yemen, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Macau , Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, USA, Uzbekistan , United Arab Emirates, Vietnam

Zone 5:

Rest of the world

Please note that for deliveries to countries outside the EU, import duties or taxes and customs or clearance charges may be payable in the recipient’s country and are solely the responsibility of the recipient.  They will not be refunded by us should you wish to cancel your order or to return any goods to us for exchange or refund.

Information on delivery times

Zones Delivery time in days
Zone 1 see below
Zone 2 8-10
Zone 3 12-16
Zone 4 11-15
Zone 5 14-19

 

In the table below you will find the delivery times for shipping to other European countries, which you have to add to the delivery time specified for the respective article.

Country Additional max. duration in days
Andorra 4-7
Belgium 2
Bulgaria 4-5
Denmark 2-3
Estonia 3-4
Finland 4
France 3
Greece 6-8
Great Britain 2-3
Ireland 3-4
Italy 3
Croatia 2-3
Latvia 3-4
Lithuania 3-4
Liechtenstein 2-3
Luxembourg 2-3
Malta 4-6
Monaco 3-4
Netherlands 6-9
Austria 2
Poland 2-3
Portugal 4-5
Rumania 3-4
San Marino 5-8
Sweden 3
Switzerland 2
Slovenia 3
Slovakia 3
Spain 4-5
Czech Republic 2-3
Hungary 3
Cyprus 9-11

 

If you order several items from us as part of one order, for which different delivery times apply, we will send the goods in one shipment, unless we have agreed otherwise with you. In this case, the delivery time that applies to the item in your order with the longest delivery time applies to the shipment of the whole order.

Information on the calculation of the delivery date

In the case of payment in advance by bank transfer, the delivery time begins on the day after the payment has been issued to the transferring bank or, in the case of other payment methods, on the day after the conclusion of the contract and ends on the last day of the delivery time. If the last day of the delivery time falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day will take the place of such a day.